My career has always been focused on making my customers, and my teammates, more successful. From developing and delivering training to implementing process and operational improvements, my goal is to help everyone - our Customers and our organization - become better at what they do. Since joining Seismic in 2014, I've worn many hats - while on CS Team I led 100s of customer implementations, helped onboard customers as ramp up internal team members on the Seismic platform, developed/delivered product training virtually and in person. After a year working with Product Management team representing the Voice of the Customer I have joined the Enablement Team as manager of strategic enablement projects.
The Four E’s Of Successful Onboarding
A methodology for leading new hires to success Enablement practitioners put a great deal of time, thought, and effort into building effective onboarding programs that will ensure that our new hires will perform well, and ideally exceed, in their role. It is a lot of blood, sweat, and tears that go into this critical Enablement […]
In my career I’ve been a technical trainer, customer success rep, Voice of Customer and now I’m on the Enablement team here at Seismic. When I take a step back and think about what helped me be successful in these seemingly distinct roles, I noticed a common theme – empathy for my audience. And now […]