It’s that time of the year again – crunching numbers is the name of the game for insurance CIOs who will be looking to spend wisely in the New Year. However, the coming months will require CIOs to work more closely with the help desk.
Why? Because a relationship between the CIO and help desk is required to create a seamless IT strategy.
Technology of the future
When it comes to technology, the future is now. Look around you – smartphones, tablets and touch screen laptops rule the world. In a business setting, these devices can be found in abundance.
As the CIO of your company, you decide how much money you want to spend on technology in the workplace. However, the help desk plays a large role in how your business manages these items and keeps them functioning over time.
Staying on the same page
CIOs are constantly looking to integrate new technology, but without the help desk behind them, their initiatives can fall short. There are several reasons why these professionals need to work together.
Take software integration for example. You can spend the money to transfer your company over to the latest and greatest software, but any new platform is bound to generate questions. To smoothen the transition, it’s critical to have a help desk waiting in the wings.
Even small changes such as the implementation of new mobile devices can unexpectedly create chaos in the workplace. Having a well-trained help desk on hand can ensure that people using this technology have a go-to source for assistance.
Once you’ve found a way to stay on the same page as your help desk, it’s important to keep pace as a team. This means making sure that your help desk is equipped with the tools it needs to transition people from traditional to new technology.
As the CIO, you’ll also want to do your best to introduce innovation to your insurance company over time. This involves keeping your eyes peeled for up-and-coming devices and software that can potentially make your jobs easier.
Budgeting for 2014 can be stressful, but you can ease your mind by establishing a strong relationship with your help desk before the new year begins.