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customer service

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A team of people working together in a large office

5 reasons to update your customer service training manual in 2022

Here are a few reasons to revisit your customer service training plan.
Read More: 5 reasons to update your customer service training manual in 2022
Two people seated side by side looking at a laptop.

How to develop product knowledge with call center training

The importance of product knowledge in customer service can't be overstated.
Read More: How to develop product knowledge with call center training
Two business people looking at a computer monitor.

5 ways to create an engaging call center onboarding program

Here are five common traits shared by companies with the best onboarding programs.
Read More: 5 ways to create an engaging call center onboarding program
A small group of workers at a desk. One of them is taking notes.

4 ways to empower customer service reps

By empowering reps, they'll have the tools they need to take care of customers.
Read More: 4 ways to empower customer service reps

10 topics to include in every customer service training manual

One way you can effectively educate your team is with a customer service training manual.
Read More: 10 topics to include in every customer service training manual
A rep wearing a headset and seated in front of a laptop.

Two benefits of having customer service standards

There are many important benefits to creating customer service standards, but here are just two.
Read More: Two benefits of having customer service standards
A group of coworkers gathered around a conference table.

On the fly: Why it’s useful to include role play in call center training programs

Customer service agents learn a lot by doing.
Read More: On the fly: Why it’s useful to include role play in call center training programs
Customer service rep on a call.

5 free customer service training materials

Proper customer service training can make all the difference.
Read More: 5 free customer service training materials

3 ideas for customer service training activities

Customer service training can be anything but boring with these training ideas.
Read More: 3 ideas for customer service training activities
Workers seated at a table working on tablets

Getting creative with customer service skills training, beastie boys style

Let’s talk about how to create a customer service training program.
Read More: Getting creative with customer service skills training, beastie boys style
Two people in conversation while looking at a laptop.

Empathy: The hands-down hardest of the customer service skills to master

Why is empathy critical in customer service, and how do we train for it?
Read More: Empathy: The hands-down hardest of the customer service skills to master

Happy learners = delighted customers: why today is the day to adopt modern training delivery methods

Keeping managers and reps engaged is the name of the game when it comes to learning.
Read More: Happy learners = delighted customers: why today is the day to adopt modern training delivery methods

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