Customer Service
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Using KPIs to measure customer service training and rep performance
Forward-thinking companies use the power of data to inform customer service training initiatives.
5 min read

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5 ways to train your remote customer service team
Even as employees return to offices, remote work is here to stay. While more employees are spending time in person, most companies continue to offer remote and hybrid workplace models. Over the past few years, organizations have adapted in-person activities for remote work settings. Customer service training is one of these growing areas. While many […]
5 min read

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How to develop product knowledge with call center training
The importance of product knowledge in customer service can't be overstated.
5 min read

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5 ways to create an engaging call center onboarding program
Here are five common traits shared by companies with the best onboarding programs.
5 min read

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4 ways to empower customer service reps
By empowering reps, they'll have the tools they need to take care of customers.
6 min read

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10 topics to include in every customer service training manual
One way you can effectively educate your team is with a customer service training manual.
4 min read

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Two benefits of having customer service standards
There are many important benefits to creating customer service standards, but here are just two.
3 min read
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On the fly: Why it’s useful to include role play in call center training programs
Customer service agents learn a lot by doing.
5 min read

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5 free customer service training materials
Proper customer service training can make all the difference.
5 min read

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3 ideas for customer service training activities
Customer service training can be anything but boring with these training ideas.
4 min read

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Empathy: The hands-down hardest of the customer service skills to master
Why is empathy critical in customer service, and how do we train for it?
6 min read

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Happy learners = delighted customers: why today is the day to adopt modern training delivery methods
Keeping managers and reps engaged is the name of the game when it comes to learning.
6 min read