Setting up your contact center agents for success

Due to business necessity, we see financial institutions rapidly adopt agent-first training and coaching technology to enable greater productivity, operational resilience, and reduced churn of call center agents, bankers, and tellers—all the while doing so in a manner that is consistent in meeting regulatory expectations.

With that in mind, we designed a session to help you not just navigate disruption, but reimagine what’s possible and be ready for unprecedented scenarios.

Don’t miss this insightful conversation with industry thought leaders, your peers, and Seismic financial services experts on adopting technology fueled by cloud to solve call center challenges, improve workflows and agent experience, and ultimately provide superior customer service through dynamic micro-learning and coaching.