At Seismic, we are passionate about Product Support. World-class Product Support goes hand-in-hand with our world-class software for building mobile ECM Apps and delivering personalized documents. Seismic delivers on its Support commitment with its team of exceptional Customer Support Specialists and a sophisticated, multi-channel infrastructure. We look at every interaction with our customers and partners as an opportunity to share what we know to help drive business results. In other words, we measure our success by your success.
Sr. Director, Customer Success
Paula has many years of engineering and support leadership roles at Data Retrieval, Document Sciences and EMC where she acquired deep knowledge in the document generation/management space. Outside of Seismic, Paula enjoys traveling with family and coaching a high school equestrian team.
Technical Support Engineer
Rachana holds Master's degree in Computer Science and has 6 plus years of experience in resolving most technical issues, providing superior customer service and mentoring support engineers. She is willing to do whatever it takes to help customers succeed. In her spare time, Rachana enjoys hiking and exploring new places.
Customer Support Specialist
Jeff comes to Seismic from MarcomCentral/Printable Technologies, Inc. and has worked as a support specialist for several technology companies over the last 15 years. He recently started going back to school to study networking/IT.
Customer Support Manager
Erick previously worked at Document Sciences and EMC, and has more than 8 years of content development and management experience. Erick has experience on Seismic LiveDoc/LiveForm development, Seismic admin and data source creation.
Technical Support Specialist
Michael joins Seismic with over 8 years of experience in Information Technology, Information Security and Network Administration in the healthcare and financial industries. In addition to trying to learn several different programming languages in his spare time, Mike also enjoys learning new technologies, furthering his education and spending time with family.