The Impact of AI in Learning and Development with Juliana Stancampiano

Description

There’s a lot of talk about how AI can be utilized for content creation and productivity, but how about leveraging it to train your organization?

Juliana Stancampiano, CEO of Oxygen Experience, shares her perspective and proposes new ways to harness intellectual resources from subject matter experts. You’ll also learn the importance of creating safe spaces to “fail fast” as you figure out how to use AI effectively and why human skills remain critically important.

Show Notes

Here are the key takeaways from our conversation with Juliana Stancampiano:

• Utilize AI to develop learning resources: Preserving the intellectual resources of subject matter experts is valuable for any company. Using  AI to help SMEs harness what they know and create learning resources is an efficient way to impart institutional knowledge and improve enablement across the organization.
• Find the right balance between strategy and action: While AI sales enablement needs to stay firmly rooted in the company’s core strategy, you also have to empower your people to learn and explore new things. Organizations have to learn to walk before they can run, which is why safe spaces for playing with new tools are encouraged.
• Use AI when it’s needed, not just for the sake of it: AI is still relatively new and you shouldn’t necessarily have company objectives that require using it just yet. Juliana emphasizes that there needs to be a focus on clarity as we discover ways that we should (and shouldn’t) incorporate AI into business.

Jump into the conversation:

[02:17] How AI will impact learning and development

[03:50] How subject matter experts might use AI to create learning resources

[12:29] What the future looks like for learning professionals with AI in the mix

[15:27] The importance of keeping the company’s leadership philosophy and maturity levels at the core of AI sales enablement strategies

[21:24] Why organizations should focus on “better” not “more”

[30:02] Juliana’s advice for learning leaders looking to leverage emerging tech

[33:54] Heather and Steve’s key takeaways from the episode