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5 ways sales managers use AI to influence rep behaviour

By Allyson Fowler 29 May 2025 4 min read

Sales managers today face a common challenge: their reps are overwhelmed. With too many tools, rising buyer expectations, and pressure to deliver results fast, even the best sellers can struggle to stay focused and prepared. Managers want to help, but one-off support and sporadic coaching can only go so far. 

To truly move the needle, managers need a way to influence rep behaviour at scale. That way, the high-impact actions of their top performers aren’t the exception, they’re the norm across the entire team. 

That’s where AI is starting to make a real difference. 

In this post, we’ll explore how sales managers use AI to guide, support, and empower their teams — helping reps maximise every buyer interaction and consistently hit quota.  

1. Coach smarter and faster with AI sales coaching

Traditional coaching can’t keep up with the pace of modern selling. With large teams and limited time, it’s nearly impossible for managers to review every call or provide real-time feedback. That’s why more leaders are turning to AI sales coaching. 

AI listens to conversations, scores rep performance, and flags key moments. This allows managers to quickly spot trends, address gaps, and deliver personalised coaching at scale. Beyond analysing live calls, reps can even sharpen their skills before going into the field with AI role-play. Reps get the targeted feedback they need to improve fast, and managers spend less time combing through recordings and more time driving impact.  

2. Deliver real-time support with just-in-time enablement

Reps need quick answers and relevant content in the moments that matter — before meetings, during calls, and in follow-ups. But managers can’t be everywhere at once, so AI-powered sales enablement gives reps the support they need.  

By tapping into internal knowledge and understanding rep intent, AI surfaces tailored guidance and content in real time. But that support only works if it’s built on a foundation of trusted, accurate, and up-to-date content. When guidance is grounded in approved internal knowledge — not generic web sources — reps can act with confidence, knowing the information they’re using is relevant, on-message, and compliant. Managers gain peace of mind knowing their teams are equipped to engage effectively, so they don’t need to step in manually every time. 

Explore more in our AI for sales enablement guide. 

3. Empower reps to personalise content without manager oversight

Personalised content helps win deals, but enabling reps to create it without sacrificing brand compliance usually requires a patchwork of support from other teams — and a lot of time and effort. For sales managers, that means more time coordinating behind the scenes and less time focused on coaching and pipeline. 

With AI-assisted content creation, managers can empower their teams to create tailored emails, presentations, and Digital Sales Rooms on their own using pre-approved content, brand guidelines, and AI-driven recommendations. Reps move faster and show up better prepared, while managers ensure consistency without having to micromanage. 

The result? Less back-and-forth, stronger content, and more engaging buyer interactions.   

4. Uncover what works with sales team behaviour analytics

Understanding what top performers do differently is key to scaling success. With sales team behaviour analytics, managers gain visibility into how reps engage buyers, which content drives results, and which actions lead to revenue. That way, they can encourage reps to go from good to great.  

AI makes it easier to connect the dots between behaviour and outcomes so managers can replicate winning patterns, adjust strategies, and coach with confidence. Instead of guessing what’s working, they can guide their teams with hard data and proven insights. 

5. Accelerate rep development with personalised training

Ramp time matters, and so does ongoing development. AI for sales development helps managers deliver targeted training and coaching based on each rep’s strengths and skill gaps. 

With AI, managers can automate skill assessments, trigger personalised learning paths, and track progress over time. This not only strengthens individual performance but also improves manager-rep relationships by creating a shared, data-driven approach to growth. 

AI is a manager’s best friend

AI isn’t about replacing managers, it’s about providing them with tools to be better leaders. From coaching and content to enablement and analytics, the best AI for sales managers removes friction and amplifies what works, so reps can spend less time struggling and more time selling. 

If you’re looking to reduce complexity, improve consistency, and help your team make the most of every buyer interaction, it’s time to explore what AI-powered enablement can do for you. 

Check out our Comprehensive Guide to Using Generative AI in Enablement to see how sales and enablement leaders are putting AI into action. 

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    About the authors

    Allyson Fowler

    Allyson Fowler

    Content Manager
    Allyson Fowler is a Content Manager on Seismic's Brand and Events Team. She’s passionate about humanizing brands and bringing them to life through the written word.

    Read More by Allyson Fowler

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