Global Customer Success

Curriculum Developer

JOB TYPE

Full-Time

LOCATION

About Us:

Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page. Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com. Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.

Overview:

Supporting and enabling our customers’ success is at the heart of everything we do at Seismic. Our mission in Customer Education is to support the competence of our learner audiences, drive adoption of our product platform, and increase customer satisfaction, leading to customer retention.  

We are looking for a skilled Curriculum Developer to join our team who will be responsible for creating engaging, innovative, and interactive learning experiences for our customers. The ideal candidate has experience using adult learning principles, proven course design and development methodologies, and is highly proficient in using course authoring and multimedia design and development tools. This is a highly consultative and collaborative role, working with key stakeholders across the organization to identify customer education needs, make solution recommendations, and rapidly develop short-form content to meet customer needs.  

The Curriculum Developer is a key member of the Customer Education team. This position will be responsible for the rapid design, development, and maintenance of high-impact educational content. This role combines instructional design expertise with a strong focus on agility and content accuracy, ensuring that customers receive timely and relevant learning experiences aligned with the evolving Seismic platform. 

This role will support the Customer Education & Certification function, will focus on customer-facing deliverables, and is aligned with the Customer Success organization.  

Who you are:

You are a creative and agile learning professional with a passion for customer education and a knack for simplifying complex concepts into engaging, bite-sized learning experiences. You thrive in fast-paced environments, bring a collaborative spirit, and are always looking for innovative ways to improve content development and delivery. Your attention to detail, strong communication skills, and ability to balance quality with speed make you a key contributor to customer success. 

What you’ll be doing:

  • Rapidly develop customer-facing educational content, including:

    • Short-form video tutorials

    • Interactive iorad walkthroughs

    • Product release training materials

    • Micro Courses

    • Digital guides and job aids 

  • Using AI tools for efficiency and productivity in the rapid development and maintenance of content
  • Automating development and maintenance processes to improve efficiency and output
  • Maintain and update existing content to reflect product enhancements and changes, ensuring accuracy and relevance
  • Apply instructional design methodologies to create engaging, effective, and scalable learning experiences
  • Partner with cross-functional teams to gather input, validate content, and align on messaging and deliver
  • Manage the content lifecycle, including version control, updates, and retirement of outdated materials
  • Ensure all content adheres to brand, tone, and instructional quality standards
  • Analyze learner feedback and performance data to inform continuous improvement efforts
  • Occasional travel for team building and conference support   

What you bring to the team:

  • Bachelor’s degree in Instructional Design, Education, or a related field

  • 3+ years of experience in instructional design or curriculum development, preferably in a SaaS or technology environment

  • Knowledge of adult learning principles and performance-based instructional design

  • Background in customer education, enablement, or product training 

What we have for you:

At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here. 

Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.  

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.   

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

#LI-NK