Enablement

Spring ‘23 Release: Empowering customer-facing teams to engage effectively

By Tony Smith — On June 13, 2023

Over the course of the past few years, we've highlighted the evolution in buyer engagement. Modern buyers are more informed and, on average, they've had 27 information-gathering sessions before they ever speak to a sales rep. Selling in this landscape has its challenges. Personalization pays off for sellers who have the right tools to tailor buyer engagement to each unique opportunity.

At Seismic, we've seen firsthand how personalization empowers our customers to engage effectively. A new report, The Personalization Payoff, highlights the notable increases in content personalization we've seen from our customers.

From 2021 to 2022, we saw a 32% increase in customers using personalized services. During that time frame, the use of LiveSend links increased by 58%, enabling our customers to gain deeper insights from their buyer engagement. Use of digital sales rooms (DSRs) also increased by 187% while buyer engagement within DSRs increased 197%.

Across the board, we've seen significant growth in the use of personalized services and actual buyer engagement within the Seismic Enablement Cloud™. And, as our customers and their prospects continue to engage digitally, we're continuing to invest in the power of generative AI, as well as other capabilities that simplify personalization and empower our customers to engage effectively.

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