We’ve heard that there can be confusion regarding the differences between employee training manuals and employee handbooks. Many companies will overlap information between the two and create their own definitions.
Let’s clarify the major difference between the two:
What is an employee training manual?
A training manual organizes how you will train your employees throughout their employment. An employee training manual helps create a standardized plan that will take your employees to success. An employee training manual template guarantees that employees receive important lessons they need for their roles. Companies should also share their training manual with employees to ensure they can take every step to success.
Depending on your industry and company, there may be different types of training manuals. For example, a customer service training manual identifies the most important customer service training topics for agents. It also ensures that agents receive consistent training to treat customers equally.
After all, 89% of consumers start doing business with a competitor after a poor customer experience with another brand. A customer care training manual decreases this risk by providing agents with basic concepts, best practices, and policies. This allows new hires to understand the expectations of serving the customers.
What’s an employee handbook?
Every company needs to have an employee handbook. A handbook outlines employee policies, freeing yourself and your employees from liability. Describe in detail employee expectations, substance abuse testing, leaving procedures, etc. Educate your employees on general and sexual harassment.
When writing a handbook, consider what company behavior you want to make up your company atmosphere. Focus on keeping that atmosphere through the guidelines that are set. Clarify the amount of paid and sick time employees may take off. If you’re ready to build your organization’s handbook, check out our free employee handbook template.
If your company doesn’t have a training guide or handbook, we can help you get started. Remember, both resources need to be unique to your organization. After all, every company has different expectations, distinctions, and processes.
Employee training manual and staff handbook FAQ
What are the key differences between an employee training manual and an employee handbook?
The key difference between an employee training manual and an employee handbook is the purpose and content. An employee training manual organizes employee training processes. It outlines specific procedures, expectations, and guidelines for training new hires.
An employee handbook focuses on company policies, regulations, and expectations beyond training, such as workplace conduct, HR policies, benefits, and legal compliance. Training manuals focus on skill development and onboarding. On the other hand, handbooks cover broader aspects of employment, including legal and cultural considerations.
Why is it important to have an employee training manual and a handbook?
A company needs to have an employee training manual and an employee handbook to effectively onboard and manage employees. A training manual ensures consistency in training procedures, helping team members understand expectations and achieve success in their roles.
Meanwhile, an employee handbook communicates company policies, procedures, and expectations beyond training, such as workplace conduct, HR policies, benefits, and legal compliance. Together, they provide comprehensive guidance to employees throughout their employment journey, promoting clarity, consistency, and compliance with company standards and regulations
How can a company ensure that its employee handbook and training manual reflect its unique culture and expectations?
It’s crucial to tailor both resources to organizational needs and priorities. First, align content with company values, mission, and organizational culture. Additionally, companies should consider customizing policies and procedures to meet specific industry regulations and legal requirements.
It’s also important to review content and update your handbook and manual so they stay relevant and compliant. The goal is to create a document that accurately represents your company’s identity and supports objectives. It should also foster a positive and productive work environment.
Are you ready to create a training manual for your company? Our employee training manual template is a great place to start. Or, get a demo to see how we can help you train faster.
