Customer Success

Implementation Consultant

London, England, United Kingdom
Req ID 659

Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic’s platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, and Australia. 

Our Implementation Consultants lead the tactical implementation of on-boarding clients as well as oversee professional services projects that pave the way for high engagement and user adoption of our award winning product.

What you will be doing:

  • Partner with clients to help them understand Seismic’s software and implementation best practices
  • Consult with the client to develop solutions that leverage Seismic’s Content Management System and LiveDoc capabilities
  • Review and analyze client content and collateral to determine organizational methodologies
  • Understand business and content-related problems to identify and present solutions
  • Lead the creation of production dynamic document templates for new and existing clients
  • Provide support and ongoing services for existing clients in accordance with SLAs
  • Assist with conducting on-site and virtual training with clients as necessary

What you'll bring to the team:

  • Ability to understand a client’s existing content structure and use-cases to help guide the client through implementation
  • Extensive experience with organization methodologies for large volumes of content including folder architectures and metadata
  • Critical thinking, analysis, troubleshooting, and problem solving expertise
  • Ability to architect solutions based on customer requirements using the capabilities of Seismic
  • Advanced proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word and PowerPoint
  • 3-5 years of experience in management consulting, sales operations, or a related field
  • Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers at all levels
  • Basic knowledge of data systems and structures
  • Bachelor’s Degree or equivalent experience
  • Proficiency with Salesforce.com, and a solid understanding of Salesforce Object structure a plus
  • Prior experience with SaaS a plus

What we have for you:

  • Generous paid vacation, sick leave, and holiday benefits, including an end-of-year company shutdown
  • Paid parental leave
  • Flexible work schedule
  • Seismic Cares employee volunteer program
  • #OneSeismic culture that celebrates wins, encourages autonomy, ownership, and transparency

 

Headquartered in San Diego and with more than 1,300 employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft. 

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.  

UNITED STATES CANDIDATES ONLY: Notice regarding COVID-19 vaccination requirement as a condition of employment. At Seismic, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus, and the increased transmissibility with recent variants, all new U.S. based Seismic employees, whose job requires them to meet in person with others or be present at a Seismic office in the course of their employment, must provide original documentation confirming status having received the prescribed vaccinations (doses) based on the manufacturer’s guidelines on their first day of employment. Accommodations due to medical or religious exemptions will be considered.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.