The future of sales success depends on the overall sales readiness of your reps. But what does this term mean exactly? We have the fast facts on what sales readiness is and why it matters for your sales organization.
Employee empowerment emphasizes the importance of employee autonomy. This means that organizations need to provide the resources and support that their employees need to work independently while also being accountable for their decisions and actions.
Online training courses are a great way to deliver onboarding and ongoing training to employees. However, for this training method to really be effective, there are some important best practices and guidelines to consider.
Training call center agents is key to delivering excellent customer service. But with demanding workloads and high turnover rates, call centers need a scalable way to deliver training to every agent — that’s where call center training software comes in.
In today’s fast paced environment, more organizations are moving from traditional training methods to online software training tools. Computer based training software allows companies to deliver training faster and at scale.
Poor customer service needs no explanation. When someone doesn’t listen, isn’t helpful, or dismisses concerns, customers become very unhappy. Good customer service is easy to recognize, but harder to define and cultivate. We’re here to help.