EXPLAINERS

Online training courses are a great way to deliver onboarding and ongoing training to employees. However, for this training method to really be effective, there are some important best practices and guidelines to consider.

Training call center agents is key to delivering excellent customer service. But with demanding workloads and high turnover rates, call centers need a scalable way to deliver training to every agent — that’s where call center training software comes in.

In today’s fast paced environment, more organizations are moving from traditional training methods to online software training tools. Computer based training software allows companies to deliver training faster and at scale.

Corporate training software is a key asset to delivering employee training.

To deliver-world class support, we need customer service enablement. Learn what this means and what exactly it entails.

Poor customer service needs no explanation. When someone doesn’t listen, isn’t helpful, or dismisses concerns, customers become very unhappy. Good customer service is easy to recognize, but harder to define and cultivate. We’re here to help.

Customer service training software equips agents with the skills and knowledge needed to delight customers during every interaction.

Say goodbye to ineffective and boring training. eLearning software allows teams to deliver training digitally for increased engagement and knowledge retention.

When onboarding new employees, maximizing success in their future roles at the company should be a long-term priority.

Every business has employee training, but some are more effective than others. Using software to organize your training practices will help you maintain consistency and ensure that training is completed in a timely manner.

Sales managers—this one’s for you. Do you have the right skills, experience, and knowledge to manage others and lead your team to success?

Employee goals play an important role in employee engagement, team alignment, and company success. But, what type of goals should you be setting for your employees? How will you track progress?