Customer Success

Solution Consultant I

Boston, Massachusetts, United States
Req ID 989

Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic’s platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, and Australia. 

Our global Professional Services team partners with some of the largest brands in the world to help them implement world class automation and sales enablement solutions that help them achieve their business objectives. We are a group of people who genuinely enjoy solving problems for our customers and helping them achieve their larger goals as a business through the use of the Seismic platform. 

 Who you are: 

  • Possess a strong sense of ownership and takes pride in all that you do 
  • Comfortable in dynamic environments with changing priorities 
  • Skilled at managing multiple responsibilities while striving to exceed expectations 
  • Displays a sense of humor and humility during those challenging times 
  • Possess a strong sense of ownership and takes pride in all that you do 
  • Comfortable in dynamic environments with changing priorities 
  • Skilled at managing multiple responsibilities while striving to exceed expectations 
  • An adept problem solver that won't back down to a challenge 

 

What you'll be doing:

  • Work with clients to help them learn Seismic’s software and implementation best practices
  • Understand business and content-related problems to identify and present use cases
  • Consult with the client to develop solutions that leverage Seismic’s Content Management System and LiveDoc capabilities
  • Lead the creation of dynamic document templates which utilize various data sets for new and existing clients
  • Provide support and ongoing services for existing clients in accordance with service agreements, including on-site and virtual training as needed
  • Review and analyze content and collateral to determine organizational methodologies

What you'll bring to the team:

  • Ability to understand a client’s existing content structure and use-cases to help guide the client through implementation
  • Critical thinking, troubleshooting, and problem-solving expertise
  • Team player with strong organizational skills, and ability to multitask
  • Skill in building and implementing solutions for customers based on business and workflow requirements
  • Advanced proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word and PowerPoint
  • Effective communicator, specifically around explaining complex technical topics to non-technical audiences
  • Basic knowledge of data systems and structures
  • Bachelor’s Degree with 1-3 years of experience in management consulting, asset management marketing, sales operations, or a related field
  • Professionalism and ability to interact and manage relationships with customers at all levels
  • Proficiency with Salesforce.com
PREFERRED
  • Understand structured data such as XML, .csv, or mainframe formats
  • Data integration and analytics experience
  • Knowledge of the financial services industry
  • Prior experience with SaaS
  • Solid understanding of Salesforce Object structure
  • Extensive experience with organization methodologies for large volumes of content including folder architectures and metadata

What we have for you:

  • Generous paid vacation, sick leave, and holiday benefits, including an end-of-year company shutdown
  • Competitive medical, dental and vision plans, as well as an optional Health Savings Account with a company contribution 
  • Paid parental leave and family caregiver leave 
  • Enhanced fertility and egg freezing benefits
  • 401(k) plan with annual company match 
  • Monthly stipend for cell phone expenses
  • Flexible work schedule 
  • Seismic Cares employee volunteer program 
  • #OneSeismic culture that celebrates wins, encourages autonomy, ownership, and transparency

Headquartered in San Diego and with more than 1,300 employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft. 

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.  

UNITED STATES CANDIDATES ONLY: Notice regarding COVID-19 vaccination requirement as a condition of employment. At Seismic, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus, and the increased transmissibility with recent variants, all new U.S. based Seismic employees, whose job requires them to meet in person with others or be present at a Seismic office in the course of their employment, must provide original documentation confirming status having received the prescribed vaccinations (doses) based on the manufacturer’s guidelines on their first day of employment. Accommodations due to medical or religious exemptions will be considered.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.