Product & Engineering

Product Operations Manager

Remote- USA
Req ID 1058

Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic’s platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, and Australia. 

In this role, you will have an enormous impact at Seismic.  You will join a team responsible for (1) maintaining our E2E view of our product vision, strategy, and roadmap; and (2) designing and deploying best-in-class product development processes to optimize our product lifecycle, development processes, and collaboration tools.   

What will it take to succeed?  If you are smart, driven, and eager to work across many business and technical disciplines, this role may be perfect for you!  We are looking for a special new member for our Product Ops team, who is growth-oriented, collaborative, and committed to helping us grow and scale our organization in a human-centric manner – ensuring our R&D innovation engine continues to rapidly turn and thrive! 

This will be an individual contributor position. 

 

What you'll be doing: 

Primary: Operations Management  

  • E2E Process Design.  Help design, roll-out, and enable teams on key product lifecycle processes that govern how all teams collaborate to develop and deploy our products
  • Process Program Management Lead or participate in critical lifecycle programs, including (but not limited to) the Voice-of-the-Customer (VoC) program, idea discovery, strategic roadmap planning, new product introduction (NPI), and product end-of-life.
  • Strategic Planning & Executive Support Contribute to both corporate and R&D strategic planning through meeting prep & support, collection and organization of roadmap materials, product readouts, metrics, and other R&D summary materials.
  • Collaborate on Cross-Functional Initiatives.  Participate in key cross-functional initiatives, working closely with stakeholders from all levels across Product & Engineering, Sales, Customer Experience & Advocacy, and Go to Market organizations.  

 

Secondary: Special Operational Initiatives and Projects 

  • Data Reporting & Analysis.  Leverage data from multiple sources for regular R&D reporting, OKR updates, roadmap readouts, and business insights.  
  • Planning Tools Expert.  Become a go-to expert for employing and optimizing our product planning tool stack, including Jira, Confluence, and Airtable. 
  • Help shape R&D communications and training strategies.  Develop high-quality messages and training materials to notify or educate stakeholders on new lifecycle processes and product updates/status.  Additionally, work closely with Product Marketing to help influence development of NPI marketing strategy and materials. 

 

What you bring to the team:  

  • Relevant experience in product operations, product management, R&D program management, or related product lifecycle operations function. 
  • Deep experience and expertise in an enterprise SaaS environment or eagerness and aptitude to quickly learn. 
  • Be the authority on the software discovery and delivery lifecycle processes and champion standard methodologies, metrics, and high-quality standards within your programs.
  • Solid understanding of and demonstrable experience using agile project management tools, including, but not limited to Jira, Jira Advanced Roadmaps, Confluence, Airtable, Google Sheets, Powerpoint, Google Slides, Draw.io 

 

What you are: 

  • Ability to learn quickly on a fast-paced team including highly technical areas.  
  • Ability to handle interpersonal relationships judiciously, professionally, and empathetically.
  • Utterly organized and detail-oriented; a love for creating order out of chaos.
  • Intellectual curiosity paired with a high growth-mindset. 
  • Strong influencing skills, with a reputation for getting things done effectively. 
  • Strong strategic mindset, with the ability to see the big picture and outline key outcomes 
  • Superb people and management skills and ability to interact with peers, senior Executives, cross-functional stakeholders, and external third parties.  
  • Team-player attitude with ability to dig into the details as well as see the big picture. 
  • Excellent oral and written communication skills, including Executive-level presence and gravitas.  

 

What we have for you: 

  • Generous paid vacation, sick leave, and holiday benefits, including an end-of-year company shutdown 
  • Competitive medical, dental and vision plans, as well as an optional Health Savings Account with a company contribution 
  • Paid parental leave and family caregiver leave 
  • Enhanced fertility and egg freezing benefits 
  • 401(k) plan with annual company match 
  • Monthly stipend for cell phone expenses 
  • Flexible work schedule 
  • Seismic Cares employee volunteer program 
  • #OneSeismic culture that celebrates wins, encourages autonomy, ownership, and transparency 

 #LI-Remote #LI-DL1

Headquartered in San Diego and with more than 1,300 employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft. 

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.  

UNITED STATES CANDIDATES ONLY: Notice regarding COVID-19 vaccination requirement as a condition of employment. At Seismic, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus, and the increased transmissibility with recent variants, all new U.S. based Seismic employees, whose job requires them to meet in person with others or be present at a Seismic office in the course of their employment, must provide original documentation confirming status having received the prescribed vaccinations (doses) based on the manufacturer’s guidelines on their first day of employment. Accommodations due to medical or religious exemptions will be considered.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.