SEISMIC FOR CUSTOMER SERVICE TEAMS
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Do these challenges sound a little too familiar?
Onboarding feels on-boring
You know your onboarding isn’t as strong as it could be, but there’s limited time to fix it or address training gaps.
Disparate systems create confusion
Your agents jump from software to software while they’re serving a customer because they can’t find the information they need quickly.
Agents lack upsell and cross-sell skills
With so many tickets to triage, no one has the time or resources to problem solve, upsell, and cross-sell.
However, we know that…
With Seismic, better customer experiences are possible
Train and coach faster
Get new agents up to speed (and keep tenured agents sharp) with compelling, personalized onboarding and coaching.
Provide continuous learning
Give agents one place to go to address their skill gaps, find in-the-moment help, and practice real-life scenarios.
Measure your impact
Easily correlate an agent’s skill development with outcomes like NPS and CSAT, thanks to powerful analytics and integrations.
See why agents love learning with Lessonly.
Here’s what customer service teams do with Seismic
Reach full competency and productivity quickly.
Seamlessly serve customers and adapt to change.
Build data-driven coaching programs that grow revenue.
A few features you’ll love
Coaching & Recording
Identify and remove skill gaps on your team, and then role play practice scenarios so agents can apply their new knowledge.
Certifications
Create certifications with immediate scoring and feedback capabilities so you know who’s retaining training.
Practice & Feedback
Build expertise through real-life scenarios, role plays and video recordings, so teams more confidently serve customers.
KPI Tracking
Uncover opportunities for development and create actionable, data-driven coaching plans to address skill gaps.
Don’t just take our word for it
Lessonly has been really helpful in onboarding new CX agents. We’ve cut down training time in half.
Love how easy Lessonly is to use both as a creator of lessons and a taker of lessons.
Lessonly has an incredibly intuitive interface, and building lessons is a breeze.
So easy to create courses, quizzes, schedule the team to complete a task. Onboarding made easy
A tool like this helps learners embrace learning instead of resisting it.
I love the versatility in how we can use Lessonly throughout our team.