SEISMIC FOR CUSTOMER SERVICE TEAMS

We want your customers happy

That’s why we empower leaders like you to build competent, productive, and confident CS teams. Say hello to smarter training and content delivery.

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A smiling couple in conversation with a customer service rep.

Join the 2,200+ companies growing with us

Do these challenges sound a little too familiar?

Onboarding feels on-boring

You know your onboarding isn’t as strong as it could be, but there’s limited time to fix it or address training gaps.

Disparate systems create confusion

Your agents jump from software to software while they’re serving a customer because they can’t find the information they need quickly.

Agents lack upsell and cross-sell skills

With so many tickets to triage, no one has the time or resources to problem solve, upsell, and cross-sell.

However, we know that…

70%

of learning is forgotten just one day after generic training

89%

of buyers are likely to purchase more after a great customer experience

57%

of customers still prefer human agents over self-service support

With Seismic, better customer experiences are possible

Train and coach faster

Get new agents up to speed (and keep tenured agents sharp) with compelling, personalized onboarding and coaching.

Provide continuous learning

Give agents one place to go to address their skill gaps, find in-the-moment help, and practice real-life scenarios.

Measure your impact

Easily correlate an agent’s skill development with outcomes like NPS and CSAT, thanks to powerful analytics and integrations.

One CX team saves $6.7M each year with faster onboarding.

Get a Demo

Here’s what customer service teams do with Seismic

Reach full competency and productivity quickly.

Build and launch training that’s simple to create and easy for teams to consume.
Increase engagement and retention through interactive learning paths — complete with knowledge checks, quizzes, and videos.
Ensure agents get in the repetitions they need to be confident when it’s time to dive into the queue.

Seamlessly serve customers and adapt to change.

Prepare for product launches, market changes, and new company initiatives with engaging certifications and events.
Facilitate ongoing learning with custom, data-driven coaching plans.

Build data-driven coaching programs that grow revenue.

Free up time to focus on team development and knowledge retention with automatically graded practice scenarios.
Understand learner satisfaction and training effectiveness by comparing your KPIs with training completion — all in a simple dashboard.

A few features you’ll love

Coaching & Recording

Identify and remove skill gaps on your team, and then role play practice scenarios so agents can apply their new knowledge.

Screenshot of a practice de-escalating recording.

Certifications

Create certifications with immediate scoring and feedback capabilities so you know who’s retaining training.

Screenshot of a certification verification.

Practice & Feedback

Build expertise through real-life scenarios, role plays and video recordings, so teams more confidently serve customers.

KPI Tracking

Uncover opportunities for development and create actionable, data-driven coaching plans to address skill gaps.

Don’t just take our word for it

Lessonly has been really helpful in onboarding new CX agents. We’ve cut down training time in half.

Jessie Hayes

MUD\WTR

Love how easy Lessonly is to use both as a creator of lessons and a taker of lessons.

Finneus McClain

Modis

Lessonly has an incredibly intuitive interface, and building lessons is a breeze.

Sarah Holdgrafer (she/her/hers)

ShipStation

So easy to create courses, quizzes, schedule the team to complete a task. Onboarding made easy

Ciprian Grecu

GoCardless

A tool like this helps learners embrace learning instead of resisting it.

Shivam Shivhare

TaskUS

I love the versatility in how we can use Lessonly throughout our team.

Rachel Blankenship

ThirdLove

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