SEISMIC FOR CUSTOMER SERVICE TEAMS

We want your customers happy

That’s why we empower leaders like you to build competent, productive, and confident CS teams. Say hello to smarter training and content delivery.
A smiling couple in conversation with a customer service rep.

Join the 2,200+ companies growing with us

  • MeUndies logo
  • US Cellular logo.
  • Thrive Market logo.
  • dun & bradstreet logo
  • KellyConnect logo
A woman working on a laptop.

Do these challenges sound a little too familiar?

Onboarding feels on-boring

You know your onboarding isn’t as strong as it could be, but there’s limited time to fix it or address training gaps.

Disparate systems create confusion

Your agents jump from software to software while they’re serving a customer because they can’t find the information they need quickly.

Agents lack upsell and cross-sell skills

With so many tickets to triage, no one has the time or resources to problem solve, upsell, and cross-sell.

However, we know that…

70%
of learning is forgotten just one day after generic training
89%
of buyers are likely to purchase more after a great customer experience
57%
of customers still prefer human agents over self-service support

With Seismic, better customer experiences are possible

Train and coach faster

Get new agents up to speed (and keep tenured agents sharp) with compelling, personalized onboarding and coaching.

Provide continuous learning

Give agents one place to go to address their skill gaps, find in-the-moment help, and practice real-life scenarios.

Measure your impact

Easily correlate an agent’s skill development with outcomes like NPS and CSAT, thanks to powerful analytics and integrations.

See why agents love learning with Lessonly.

Here’s what customer service teams do with Seismic

A few features you’ll love

Coaching & Recording

Identify and remove skill gaps on your team, and then role play practice scenarios so agents can apply their new knowledge.

Screenshot of a practice de-escalating recording.

Certifications

Create certifications with immediate scoring and feedback capabilities so you know who’s retaining training.

Screenshot of a certification verification.

Practice & Feedback

Build expertise through real-life scenarios, role plays and video recordings, so teams more confidently serve customers.

Screenshot of a practice session video.

KPI Tracking

Uncover opportunities for development and create actionable, data-driven coaching plans to address skill gaps.​

Screenshot of KPIs chart.

Don’t just take our word for it