Senior Engagement Manager

About Us:

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Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping organizations engage customers, enable teams, and ignite revenue growth. The Seismic Enablement CloudTM provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. More than 2,200 organizations around the globe including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, Australia and China.

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.

Overview:

Seismic, the global leader in sales enablement technology, is looking for a highly skilled Senior Engagement Manager to join our team. With a focus on driving client success and expanding the impact of Seismic’s platform, you will play a key role in managing and executing strategic engagements with our enterprise clients.In this role, you will be responsible for developing strong relationships with key stakeholders, guiding clients through the entire customer journey, and helping build roadmaps that drive adoption, satisfaction, and measurable business outcomes through the support of services.

What you’ll be doing:

• Develop and implement Services plan and vision to achieve targets and expand customer use cases
• Conduct thorough needs assessments to understand clients’ requirements and challenges
• Forecasting and managing $3-4M in annual Services bookings
• Prepare weekly review of pipeline progress and new opportunities to further develop
• Partner with other members of GTM such as CS and Sales for visibility into pipeline and potential Services opportunities
• Cultivate strong relationships with key decision makers and influencers within customer and prospective organizations
• Provide ongoing support and guidance to clients throughout the sales process for how to execute with Seismic Services most effectively

What you bring to the team:

• Minimum of 7 years of industry experience in consulting program management and/or customer success leadership
• Understanding of enterprise SaaS business and implementation models and process
• Understanding of sales enablement business dynamics and skillset to develop customer sponsorships and build confidence in Seismic’s product and consulting team
• Passionate problem solver with the ability to balance both quantitative and qualitative elements to devise an overall solution
• Ability to understand a client’s business case for purchasing a software platform, consult on solution approach

What we have for you:

At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page.