Project Manager

Our award-winning Professional Services team is on the hunt for a Project Manager to join our growing team. As a Project Manager at Seismic, you will be a pivotal member of our professional services team, overseeing enterprise-level SaaS customer engagements. Your role involves ensuring successful software implementations by leveraging your extensive experience in enterprise professional services and project management. Key skills include strong communication, relationship building, conflict management, and a customer-focused approach. You will be responsible for managing complex projects, maintaining positive client relationships, and driving project success and outcomes to deliver exceptional service and value to our enterprise clients. 

Who You Are: 

• You possess strong communication skills, enabling you to convey ideas clearly and build positive relationships with clients and team members.
• You partner well with others, demonstrate emotional intelligence, interpersonal skills, and teamwork to achieve shared goals.
• You are highly organized and efficient, with exceptional organizational and time-management skills, ensuring processes are followed and goals are met.
• You thrive in dynamic environments, showing agility, adaptability, and flexibility to navigate changing priorities.
• You have strong problem-solving skills, capable of identifying issues and implementing effective solutions.
• You are driven and self-motivated, taking initiative and working independently with minimal supervision.
• You take strong ownership of your work and others and are accountable for delivering high-quality results.
• You are skilled at managing multiple projects and responsibilities, consistently striving to exceed expectations.
• You display a sense of humor and humility, especially during challenging times, maintaining a positive attitude.
• You have a desire to work in a fast-paced, dynamic environment, embracing the excitement and challenges it brings. 

What You Will Be Doing: 

• Execute implementation projects by partnering closely with executive-level project sponsors in the Sales Enablement industry, ensuring alignment with business objectives and best practices.
• Drive customer engagement efforts for new and existing customers, understanding their business goals and prescribing tailored recommendations to achieve them.
• Deliver high-impact engagements, lead meetings (both onsite and virtual), customer project artifacts, and ensure client satisfaction with the services provided.
• Develop detailed project plans, schedules, and work breakdown structures to ensure project team accountability for project budgets, milestone dates, and work quality.
• Track detailed engagement scopes, work with customers to estimate and manage scope changes or additions and execute change orders when necessary.
• Create comprehensive weekly status reports and communication plans for executive sponsors and internal & external project stakeholders.
• Proactively identify implementation risks and mitigate them efficiently, ensuring project success.
• Establish and nurture positive relationships with customer stakeholders, fostering trust and collaboration.
• Conduct qualitative and quantitative evaluations of deliverables, budgets, schedules, resource forecasts, and project scope, developing action plans to mitigate identified risks and issues.
• Maintain a deep understanding of Sales Enablement, acting as a trusted thought leader and advisor to your customers.
• Coach and mentor project team members, potentially across multiple time zones, to enhance teamwork both internally and with the client.
• Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature the team’s capabilities.
• Partner with sales and services sales teams to scope and estimate sales opportunities, contributing to the overall growth and success of the organization. 

What You Bring to the Team: 

• 3-5+ years in professional services, management consulting, customer success, business analysis, or other client-facing roles, with a proven record of managing enterprise SaaS implementations using both waterfall and agile methodologies.
• Experience leading initiatives with cross-functional teams on multiple concurrent engagements.
• A track record of professional achievements and delighted customers, demonstrating your ability to deliver successful outcomes.
• Confidence in communicating with business, technical, and Executive & C-level stakeholders, showcasing strong communication, presentation, consultative, and leadership skills.
• Ability to create structure in ambiguous situations and design effective processes to drive project success.
• Experience working with complex, multi-divisional, multi-geographical customers, adapting quickly in fast-paced environments.
• Ability to understand and document business requirements, providing prescriptive recommendations through active listening and probing questions.
• Passion for becoming an expert on our products and contributing to a fast-growing company.
• Willingness to travel up to 5-10% for customer onsite visits, including kickoff and discovery meetings.
• Knowledge with FinancialForce and Atlassian products preferred.
• PMP certification or ScrumMaster is a plus.
• BA/BS degree or equivalent. 

What we have for you:  

• Take time to rest and recharge with generous time off, paid company holidays and end of year company shutdown.
• Medical, dental, vision, employer-paid life insurance and disability benefits
• Access to Health Savings Account (HSA) with $1,000 Single/$2,000 annual employer contribution
• Access to free paid telemedicine and wellness offers through medical plan
• Fertility and family planning benefits with financial assistance for adoption and surrogacy  
• Paid parental leave and family caregiver leaves
• Annual professional development reimbursement
• Mental health support with 12 free counseling sessions for you and your family members
• 401k with annual employer contribution
• Equity program and performance-based bonuses  
• Bring Your Own Device technology stipend
• Seismic Cares Program with charitable donation matching
• Communities of Belonging (employee resource/affinity groups) 

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