Conversational intelligence tools record, transcribe, and analyze phone calls, video calls, email exchanges, and more. A conversational intelligence tool uses machine learning, natural language processing, and AI to interpret conversations and recognize patterns.  

Every conversation with a buyer holds clues to better performance, and ultimately, closed deals. Conversational intelligence allows sales managers and leaders to tap into the interactions sellers have with buyers. This enables them to review interactions at scale, identify winning sales plays, reinforce training, and deliver personalized coaching to improve sales performance.