A knowledge management system streamlines the entire knowledge management process. This system helps with creation, storage, and sharing of information. It also allows organizations to connect disparate tools to create one searchable source of accurate information so employees don’t have to jump from tool to tool. 

A knowledge manager implements the knowledge management processes in an organization and ensures it’s as effective and efficient as possible. They also own the ongoing maintenance and best practices of the company’s knowledge management system.

Knowledge management helps new hires and teammates easily find answers to frequently asked questions and important information they may need while on the job. Because they’re empowered to find accurate info on their own, they don’t have to stop to ask other team members questions or waste time searching for answers.