Forward-thinking companies use the power of data to inform customer service training initiatives.

Even as employees return to offices, remote work is here to stay. While more employees are spending time in person, most companies continue to offer remote and hybrid workplace models. Over the past few years, organizations have adapted in-person activities for remote work settings. Customer service training is one of these growing areas. While many […]

The importance of product knowledge in customer service can't be overstated.

Here are five common traits shared by companies with the best onboarding programs.

By empowering reps, they'll have the tools they need to take care of customers.

One way you can effectively educate your team is with a customer service training manual.

There are many important benefits to creating customer service standards, but here are just two.

Customer service agents learn a lot by doing.

Proper customer service training can make all the difference.

Customer service training can be anything but boring with these training ideas.

Why is empathy critical in customer service, and how do we train for it?

Keeping managers and reps engaged is the name of the game when it comes to learning.